Returns & Refunds Policy

Returns & Refunds

Clear, transparent returns and refunds policies to eliminate uncertainty. We prioritise customer confidence while maintaining safety and hygiene standards.

Returns Policy

We want you to feel confident when shopping with Medik Rex Europe. Our returns policy is designed to be straightforward while protecting safety and hygiene for all customers.

What You Can Return

  • Unopened products in original sealed packaging Can be returned within 14 days of delivery.

What You Cannot Return

Opened or Used Products

Opened or used products (medicines, creams, sprays, supplements, etc.) cannot be returned for hygiene and safety reasons. This protects all customers from potential contamination.

Return Process

  • Approval Required All returns must be approved by customer service before sending items back.
  • Return Shipping Return shipping costs are paid by the customer for non-faulty items.
  • Timeline Returns must be requested within 14 days of delivery.

How to Start a Return

Contact our customer service team at service@medikrex.eu to request return approval. Include your order number and reason for return.

Refunds Policy

Refunds are processed quickly and transparently once approved returns are received.

Refund Timeline

Refunds are processed within 7–10 business days after we receive the returned items.

Types of Refunds

Standard Returns (Unopened Products)

  • Product Cost Refund Full refund of the product price after approved return.
  • Shipping Costs Original shipping costs are not refunded for standard returns.
  • Return Shipping Customer pays return shipping for non-faulty items.

Faulty or Incorrect Items

Full Protection

For faulty or incorrect items, you receive a full refund or free replacement — we cover return shipping costs.

  • Full Refund Product cost + original shipping refunded.
  • Free Replacement Alternative product sent at no cost.
  • Return Shipping Covered We pay for return shipping on faulty/incorrect items.

How Refunds Are Processed

Refunds are issued to your original payment method. If you paid via Bitcoin, refunds are processed in the same currency. Bank transfer refunds are issued to the original account.

Important Exceptions & Notes

Hygiene & Safety Products

No Returns on Opened Items

Medicines, creams, sprays, supplements, and similar products cannot be returned once opened due to hygiene and safety regulations.

Custom or Special Orders

Some special or custom orders may have different return terms. Contact customer service for clarification before ordering.

Damaged in Transit

If products arrive damaged, contact us immediately at service@medikrex.eu. We will arrange a replacement or refund and cover return shipping.

Customer Service Approval

All returns require approval from our customer service team. Do not send items back without approval — unapproved returns may not be accepted.

Need Help with a Return or Refund?

Our team provides clear, transparent support for all returns and refunds enquiries.

Contact Us

For any questions about returns, refunds, or to request return approval, contact our customer service team:

  • Response Handled by our customer service team during business hours.
  • What to Include Your order number, product details, and reason for return.

What We Promise

  • Transparency Clear communication about your return status and refund timeline.
  • Speed Quick processing once approved returns are received.
  • Reliability Dependable support for all returns and refunds.

Shop with Confidence

Our transparent returns and refunds policy eliminates uncertainty while protecting safety and hygiene. For all returns enquiries, contact us at service@medikrex.eu.